privacy & Cookies policy

Effective Date: December 16, 2024

Extenso International Productions LTD (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, users, and visitors worldwide. This Privacy and Cookies Policy explains how we collect, use, disclose, and protect your information when you interact with us, including through our website, services, and digital platforms. By using our services, you agree to the terms outlined in this policy, which complies with global data protection standards, including GDPR (Europe), CCPA (California), PIPEDA (Canada), and other applicable laws.


1. Who We Are

We are Extenso International Productions LTD, a media production company providing services such as:

  • Photography (real estate, portraits, events, fashion, editorial)

  • Videography and drone operations

  • Branding (content creation, visual storytelling)

  • Social Media Management

  • Web Development and SEO

Our mission is to empower businesses globally through high-quality, creative, and innovative digital solutions.


2. Information We Collect

We may collect and process the following types of personal and business information:

a) Information You Provide Directly

  • Contact Information: Name, email address, phone number, and business details.

  • Account Details: If you create an account with us, we may collect your username, password, and related credentials.

  • Payment Information: Billing address, payment methods, and transaction history (secured by third-party payment processors).

  • Media Content: Any photos, videos, or other creative materials you provide for services.

  • Communications: Emails, messages, or feedback you send us.

  • Project Details: Descriptions, specifications, and requirements for your project.

b) Information We Collect Automatically

When you visit our website or use our services, we may automatically collect:

  • Device Information: IP address, browser type, operating system.

  • Usage Data: Pages visited, time spent on our website, and other analytics.

  • Cookies and Tracking Technologies: For performance and functionality (see Section 8: Cookies Policy).

c) Information From Third Parties

We may receive additional information about you from:

  • Business Partners: Such as referrals or joint collaborations.

  • Social Media Platforms: If you interact with our social content (e.g., Facebook, Instagram).

  • Publicly Available Sources: Such as business directories and media platforms.

  • Third-Party Integrations: Tools such as analytics providers or cloud storage services where data processing agreements are in place.


3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide photography, videography, branding, and related services.

  • Client Communication: To respond to inquiries, send updates, and manage contracts.

  • Business Operations: To process payments, invoices, and project management.

  • Improvement and Analytics: To improve our services, optimize user experiences, and analyze website traffic.

  • Marketing and Promotions: To send newsletters, updates, and promotional offers (with your consent).

  • Legal and Compliance: To meet legal obligations, resolve disputes, and enforce our agreements.

  • International Service Delivery: To facilitate cross-border collaborations and meet international project requirements.

We process your data only when we have a lawful basis to do so, such as your consent, a contract, a legal obligation, or a legitimate business interest.


4. Sharing Your Information

We do not sell your personal data. However, we may share your information with the following parties:

  • Service Providers: Third parties that assist us with payment processing, IT services, analytics, or marketing.

  • Legal Compliance: When required by law, court order, or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

  • Professional Partners: Contractors, freelancers, and other vendors supporting project delivery.

  • Third-Party Platforms: For specific integrations and tools, with your consent.

  • With Your Consent: When you explicitly agree to share your information.


5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy and Cookies Policy. For example:

  • Client Project Data: Retained for the duration of the project and up to 5 years after completion, unless otherwise requested.

  • Billing Information: Retained for legal and accounting purposes as required by applicable law.

  • Marketing Data: Retained until you withdraw your consent.

  • Legal Data: Retained as required for compliance with local laws in global jurisdictions.

After this period, data will be securely deleted or anonymized.


6. Security of Your Information

We implement reasonable technical, organizational, and administrative measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data

  • Secure storage and restricted access to personal information

  • Regular security audits, vulnerability testing, and updates

  • Compliance with international security standards (e.g., ISO 27001 where applicable)

While we strive to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.


7. International Data Transfers

If you are accessing our services outside of Canada, your information may be transferred to servers located in Canada, the United States, the European Union, or other jurisdictions. We ensure all transfers comply with applicable laws, including:

  • GDPR: Standard Contractual Clauses (SCCs) for EU-based users.

  • PIPEDA: Compliance with Canadian data privacy standards.

  • CCPA: Rights protection for California residents.

  • Other Regional Laws: Compliance with relevant national and regional data protection laws.

By using our services, you consent to the transfer of your data to these jurisdictions.


8. Cookies Policy

We use cookies and similar tracking technologies to improve your browsing experience, analyze performance, and deliver personalized content.

What Are Cookies?

Cookies are small files placed on your device when you visit our website. These files allow us to recognize you and enhance your browsing experience.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality and security.

  • Performance Cookies: Collect information about how you use our site to improve its performance.

  • Functional Cookies: Enable personalization and enhanced features, such as remembering your preferences.

  • Marketing Cookies: Track your activity to provide personalized ads and promotions.

Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

For further details or inquiries about cookies, please contact us at contact@extensostudio.com.


9. Your Rights

Depending on your location and applicable laws, you have the following rights:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request the deletion of your data where no longer necessary.

  • Portability: Request a copy of your data in a structured format.

  • Restriction: Request limits on how we process your data.

  • Object: Object to data processing for marketing or other purposes.

  • Withdraw Consent: Withdraw consent for processing activities based on consent.

To exercise these rights, contact us at contact@extensostudio.com.


10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from minors. If we discover such information, we will promptly delete it.


11. Updates to This Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes in legal requirements, technologies, or our business practices. Updates will be posted on this page with the “Effective Date” noted at the top. Please review this page periodically.


12. Contact Us

If you have questions or concerns about this Privacy and Cookies Policy or our data practices, please contact us at:

Extenso International Productions LTD
1774 East Hastings St, Vancouver
Email: contact@extensostudio.com
Phone: +1 437-788-7874

We are committed to ensuring the protection of your data and resolving any concerns promptly.